The SWISS Business Class Lounge is available to passengers departing from Terminal 4 of JFK Airport in New York. The SWISS Business Class Lounge can be accessed by Business Class passengers, Miles&More senators and Star Alliance Gold members. A separate lounge is available for First Class passengers.
SWISS Business Class Lounge at a glance
The lounge is located on the 1st floor of Terminal 4, directly to the right after the security check. SWISS airline connoisseurs will be immediately familiar with the design of the SWISS Business Class Lounge with its characteristic wall of Jura stone, black-and-white shades and Vitra designer seats. The room is modern and simple with clear lines.
The lounge features a range of comfortable leather seats with a small side table, lamp and socket. Some counter seats run along the window from floor to ceiling. Next to the buffet is a small dining area. There are also bar tables, which would be ideal for laptop users if they had the appropriate sockets. While the room is quite large overall, the lounge was very crowded and hectic at the time of our visit ( Sunday 17.00 ) and seemed uninviting.
The sanitary facilities are also a disappointment. Small cells, separated only by a thin wall from the lounge area, in front of which the staff stood guard and controlled and regulated access. The showers were out of order.
SWISS Business Class Lounge – Food and other offers
Swiss offers a selection of cold and hot meals in buffet form. Altogether the salads and 4 warm meals (pasta, chicken nuggets, gratin, vegetables) cannot convince. The beverage selection is ok with the usual selection of standard spirits.
We expect more from a premium airline and the offer cannot keep up with that of other premium airlines. This is especially true in view of the fact that the flight to Europe is comparatively short and many visitors would like to eat well in order to be able to extend their sleeping times on board.
Visitors also have a range of magazines and several large screens at their disposal.
SWISS Business Class Lounge – the TFL opinion
At first glance, the SWISS Business Class Lounge appears to be quite inviting, but then loses out significantly against the background of the points described above. In our opinion, the SWISS Business Class Lounge is not a flagship of the airline and needs to be repositioned. It did not meet our expectations of a premium lounge.
The American Express Centurion Lounge in Terminal 4 will be completed in spring 2020. American Express Platinum Card holders will most likely then have a much better alternative.